Effective from 1 October 2026.
1. Introductory provisions
These terms and conditions govern the rights and obligations between the seller and the buyer when goods are sold through the online shop at printlio.cz (the “e-shop”).
Seller: Anežka Buriánková, s místem podnikání Ivana Olbrachta 668, 513 01 Semily, IČO: 08490414, zapsaný v živnostenském rejstříku vedeném Městským úřadem Semily. Prodávající is not a VAT payer.
Contact: e-mail [email protected], adresa pro doručování Ivana Olbrachta 668, 513 01 Semily.
The buyer is either a consumer or a business. The provisions on withdrawal from the contract and certain other consumer-protection provisions apply only to buyers who are consumers. Legal relations are governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection. The Czech version of these terms prevails.
2. Goods and prices
The goods are made by 3D printing. Photos are illustrative; minor differences in colour shade, surface texture and visible print layers are a natural property of this technology and are not a defect.
Prices are in Czech crowns (CZK) and are final. The seller is not a VAT payer, so prices do not include VAT. Shipping costs and any payment fees are shown in the cart before the order is placed.
Product reviews may only be written by customers who bought the product from the seller. We verify this by sending the link to the review form by e-mail only for completed orders, and each review is linked to a specific order; such reviews are marked as verified. We do not edit reviews and we do not delete negative ones. We may only remove reviews that are vulgar, offensive or unrelated to the product.
3. Ordering and conclusion of the contract
The buyer selects goods, adds them to the cart, chooses shipping and payment, fills in contact and delivery details and places the order with the “Place order” button. Before placing it, the buyer can review and change the entered details.
The purchase contract is concluded when the seller's order confirmation is delivered to the buyer's e-mail. The contract and these terms can be concluded in Czech. The concluded contract is archived by the seller electronically and is not accessible to third parties.
The seller reserves the right to cancel an order if the goods can no longer be made or delivered, or if an obviously incorrect price was shown in the e-shop. In such a case, any amount already paid will be refunded to the buyer without delay.
4. Made-to-order goods
Some goods are made only after an order according to the buyer's choice, for example with a custom text, name or size, or based on a supplied design or photo. This is stated in the product description. The buyer confirms the specification (text, colours, dimensions) in the order and the seller delivers it as specified.
5. Payment terms
The purchase price can be paid:
- online by payment card, Apple Pay or Google Pay via the Stripe payment gateway,
- by bank transfer to account 378421448/0300 (variable symbol = order number); you can pay using the QR code, and for this payment method the seller gives a discount of CZK 10, or CZK 20 for orders over CZK 900 (including shipping).
For bank transfers, payment is due within 5 days of placing the order. The seller dispatches goods (and starts producing made-to-order goods) only after the payment has been received. If the payment does not arrive in time, the seller may cancel the order. The seller sends the invoice to the buyer by e-mail.
6. Delivery
Goods in stock are usually dispatched within 3 working days of receipt of payment. For made-to-order goods, the production and dispatch time is shown with the product and is also counted from receipt of payment. Goods are delivered within the Czech Republic and Slovakia via:
- Packeta / Zásilkovna (pick-up points, Z-BOX lockers or home delivery),
The buyer should inspect the parcel on receipt. If the packaging is visibly damaged, we recommend recording the damage with the carrier, or refusing the parcel, and contacting the seller without delay.
7. Withdrawal from the contract
A consumer has the right to withdraw from the contract without giving any reason within 14 days of receiving the goods. If one order contained several items delivered separately, the period runs from receipt of the last delivery.
Odstoupení lze učinit jakýmkoli jednoznačným prohlášením zaslaným na e-mail [email protected] nebo na adresu Ivana Olbrachta 668, 513 01 Semily, například prostřednictvím model form. The deadline is met if the consumer sends the withdrawal before it expires.
The consumer must return the goods within 14 days of withdrawal to the seller's address, undamaged, unused and, where possible, in the original packaging. The cost of returning the goods is borne by the consumer. Goods cannot be returned cash on delivery.
The seller will refund all payments received, including the cost of the cheapest delivery option offered, within 14 days of withdrawal, using the same payment method, unless agreed otherwise. The seller is not obliged to refund the money before receiving the goods or proof that they have been sent. The consumer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics, and the seller may set off such a claim against the refund.
Exception: under Section 1837(d) of the Czech Civil Code, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised (see article 4). It also does not apply to sealed goods which are not suitable for return for hygiene reasons if unsealed after delivery (Section 1837(g)). This applies to earrings: we ship them in a sealed bag and they cannot be returned once the bag has been opened. Faulty earrings can always be claimed under warranty.
8. Rights arising from defective performance
Rights arising from defective performance and the complaints process are set out in the complaints procedure, which forms an integral part of these terms and conditions.
9. Personal data protection
The processing of buyers' personal data is described in the privacy policy.
10. Out-of-court dispute resolution and supervision
Complaints are handled by the seller at [email protected]. The body competent for out-of-court resolution of consumer disputes arising from the purchase contract is the Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, adr.coi.cz. Compliance with the Consumer Protection Act is supervised by the Czech Trade Inspection Authority; the trade licence is supervised by the competent Trade Licensing Office.
11. Final provisions
The seller may change these terms and conditions. A contract already concluded is governed by the version in effect when the order was placed. If any provision is invalid, this does not affect the validity of the remaining provisions.