{"id":9,"date":"2026-10-12T14:59:37","date_gmt":"2026-10-12T12:59:37","guid":{"rendered":"https:\/\/printlio.cz\/?page_id=9"},"modified":"2026-11-02T12:44:09","modified_gmt":"2026-11-02T11:44:09","slug":"reklamacni-rad","status":"publish","type":"page","link":"https:\/\/printlio.cz\/en\/reklamacni-rad\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"<p><em>Platn\u00fd od 1. 10. 2026. Prod\u00e1vaj\u00edc\u00ed: Ane\u017eka Buri\u00e1nkov\u00e1, I\u010cO 08490414, Ivana Olbrachta 668, 513 01 Semily.<\/em><\/p>\n<h2>1. Liability for defects<\/h2>\n<p>The seller is liable to the buyer that the goods are free of defects on receipt, in particular that they match the description, have the properties stated in the e-shop and are fit for the purpose for which they are normally used.<\/p>\n<p>A consumer may claim a defect that appears in new goods within <strong>24 months<\/strong> of receipt. If a defect appears within one year of receipt, the goods are presumed to have been defective on receipt.<\/p>\n<h2>2. What is not a defect<\/h2>\n<ul>\n<li>visible print layers, minor surface irregularities and slight variations in colour shade, which are inherent to 3D printing,<\/li>\n<li>wear and tear from normal use,<\/li>\n<li>damage caused by improper handling, mechanical damage, high temperature (PLA products may soften from about 55 \u00b0C, e.g. in a car in the sun or in a dishwasher), chemicals or inappropriate care,<\/li>\n<li>for goods sold at a reduced price, a defect for which the lower price was agreed.<\/li>\n<\/ul>\n<h2>3. How to make a complaint<\/h2>\n<ol>\n<li>Write to us at <strong>info@printlio.cz<\/strong>: your order number, a description of the defect and, if possible, a photo.<\/li>\n<li>State how you would like the complaint to be resolved (see article 4).<\/li>\n<li>Pokud bude pot\u0159eba zbo\u017e\u00ed posoudit, za\u0161lete jej na adresu Ivana Olbrachta 668, 513 01 Semily. \u00da\u010deln\u011b vynalo\u017een\u00e9 n\u00e1klady na zasl\u00e1n\u00ed opr\u00e1vn\u011bn\u011b reklamovan\u00e9ho zbo\u017e\u00ed v\u00e1m uhrad\u00edme.<\/li>\n<\/ol>\n<p>The seller will confirm to the consumer when the complaint was made, what it concerns and which remedy is requested, and after it is handled will confirm the date and method of resolution, or the reasons for rejection.<\/p>\n<h2>4. Remedies<\/h2>\n<p>The consumer may request that the defect be remedied by <strong>delivery of new goods without defects<\/strong> or <strong>repair<\/strong>, unless the chosen remedy is impossible or disproportionately expensive compared with the other. The seller may refuse to remedy the defect if this is impossible or disproportionately expensive.<\/p>\n<p>The consumer may request <strong>a reasonable discount<\/strong> or <strong>withdraw from the contract<\/strong>if the seller has not remedied the defect or has refused to do so, the defect has recurred, the defect is a material breach of contract, or it is clear from the seller's statement or the circumstances that the defect will not be remedied within a reasonable time or without significant difficulty. The consumer cannot withdraw from the contract for an insignificant defect.<\/p>\n<h2>5. Time limit<\/h2>\n<p>We will handle the complaint and inform the consumer no later than <strong>30 days<\/strong> after it is made, unless we agree on a longer period. In case of a discount or withdrawal, we refund the money without undue delay to the account provided by the buyer.<\/p>\n<h2>6. Out-of-court resolution<\/h2>\n<p>If you are not satisfied with how your complaint was handled, you can contact the Czech Trade Inspection Authority, <a href=\"https:\/\/adr.coi.cz\/\">adr.coi.cz<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Platn\u00fd od 1. 10. 2026. Prod\u00e1vaj\u00edc\u00ed: Ane\u017eka Buri\u00e1nkov\u00e1, I\u010cO 08490414, Ivana Olbrachta 668, 513 01 Semily. 1. Odpov\u011bdnost za vady Prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 kupuj\u00edc\u00edmu, \u017ee zbo\u017e\u00ed p\u0159i p\u0159evzet\u00ed nem\u00e1 vady, zejm\u00e9na \u017ee odpov\u00edd\u00e1 popisu, m\u00e1 vlastnosti uveden\u00e9 v e-shopu a je vhodn\u00e9 k \u00fa\u010delu, ke kter\u00e9mu se obvykle pou\u017e\u00edv\u00e1. Spot\u0159ebitel m\u016f\u017ee vadu, kter\u00e1 se projev\u00ed u [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/printlio.cz\/en\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/printlio.cz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/printlio.cz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/printlio.cz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/printlio.cz\/en\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":5,"href":"https:\/\/printlio.cz\/en\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":545,"href":"https:\/\/printlio.cz\/en\/wp-json\/wp\/v2\/pages\/9\/revisions\/545"}],"wp:attachment":[{"href":"https:\/\/printlio.cz\/en\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}